Payment-review policy · conservative defaults
Each order type is refunded independently according to its actual stage. Only disclosed, evidenced and unrecoverable costs may be deducted.
Before work starts, the default refund is 100%. After work starts but before delivery, at least 70% is refunded unless a smaller evidenced deduction is required. One free re-search is offered for limited candidates; after that, defaults are 100% for zero qualified candidates, 50% for one and 25% for two.
Before upstream payment, unused goods money and unincurred freight are returned. After upstream payment, we first seek cancellation or return and refund what is actually recovered. Wrong SKU, wrong quantity or a clear platform purchasing error is corrected without charging the customer.
Customers must contact Fareniv before returning goods. Eligibility depends on order stage, product condition, supplier acceptance, route and applicable consumer rights. Fareniv provides the authorized return instructions; unapproved returns may not be recoverable. Defective or incorrectly purchased goods are reviewed separately from change-of-mind returns.
Before packing or booking, the default is a full refund. Later, evidenced non-recoverable packaging, label, booking, carrier, return, storage or customs costs may be deducted. Platform-caused address, label or handover errors are corrected at our cost.
Provide the order number, reason and relevant non-sensitive evidence. Never send passwords, verification codes, full card details or 1688/Alipay credentials.